Star Cool Bulletin No.: 00131 To: Star Cool Service Providers From: Star Cool Warranty Department Date: 19th December, 2019 Regarding: Star Cool Warranty Attachments & Serial Number Overview The list of items requiring datalogs and/or picture attachments to warranty claims has been revised. This bulletin replaces Star Cool bulletin no. 00118 with effect from 1st Jan 2020. Below are the requirements that need to be met in the MCI system before any warranty review. Photos are required for all parts on the list. This is easily done through the warranty tab in the Star Cool service app. Minimum requirement is clear photos (clear parts including serial no.) including the container ID before and after repair. If you have doubts or questions in regard to SC warranty requirements, serial no. or general warranty questions, please contact the warranty team: claims@mcicontainers.com In case of special requirements, these are listed below the table: Part name All Evaporator Coil Condenser Coil CA Membrane Module, Complete All Frequency Converter, Complete All Controller Modules Humidity Sensor CIM6 All Compressors All Compressor Valve Plates All Fan Motors All O2 Sensors (CA) CO2 Sensor (CA/AV) User Panel All Vacuum Pumps (CA) All Valves (Vexp, Veco & Vhg) All Solenoid Coils All Power Meas Modules Any leaks Vessel repairs/supply Dead on arrival / Defect new item Datalog1 X X X X X4 X X X X X X X X X X X X8 X9 Picture (before removal) X2 X3 X X X X X5 X X X X X6 X7 X X X X X8 X9 Bjerndrupvej 47 • 6360 Tinglev, Denmark • CVR/SE no.: 13 82 37 74 www.mcicontainers.com • claims@starcool.com • +45 7364 3400
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